Remote Customer service Jobs • Business Development

As a CSM, you'll manage relationships to boost retention and growth by spotting up-sell, cross-sell, and churn-risk early. You will develop solutions to meet client goals, deliver platform training, guide on contracts, configurations, ad tracking, finance, and reporting, and drive platform adoption.

Strategically influence and develop the existing business of assigned OTC customers to increase value and sales. You will provide comprehensive advice to customers on cloud usage, proactively analyze and manage OTC customers to avoid churn, and support the ongoing optimization of customer success management. You will also ensure customer satisfaction and participate in planning and forecasting processes.